Accommodation Rules

Accommodation Provider
Hotel Roudná ***
(hereinafter also referred to as the “hotel” or “accommodation provider”)
operated by:
LJ Development s.r.o.
ID No.: 26411792
VAT No.: CZ26411792
with registered office / place of business at Na Roudné 400/13, Plzeň 301 65

1. Terms and Conditions of Accommodation Agreement

1.1 Accommodation of guests at Hotel Roudná*** is based on an accommodation agreement concluded under the provisions of § 2326 et seq. of Act No. 89/2012 Coll., the Civil Code, under which Hotel Roudná*** (hereinafter referred to as the “accommodation provider”) provides the accommodated party with temporary accommodation for an agreed period or for a period resulting from the purpose of the accommodation in a facility designated for that purpose, and the accommodated party (hereinafter also referred to as the “guest”) undertakes to pay the accommodation provider for the accommodation and related services within the time limit set by these accommodation rules (hereinafter also referred to as the “agreement”).

1.2 The accommodation agreement is always concluded in writing. To comply with the form requirement, at least a written confirmation of the order or reservation is sufficient.

1.3 The rights and obligations of the contracting parties not expressly regulated by the accommodation agreement are governed by these accommodation rules, the general terms and conditions of the accommodation provider, and the price list of services of the accommodation provider. If the accommodation agreement stipulates something different from these accommodation rules, the general terms and conditions of the accommodation provider, and/or the price list of the accommodation provider, the accommodation agreement shall prevail.

1.4 If the accommodated party fails to comply with the obligations arising from the accommodation agreement and the attached accommodation rules, the general terms and conditions of the accommodation provider, and/or the price list of the accommodation provider, or otherwise violates good morals in the hotel (hereinafter referred to as “misconduct”), the accommodation provider is entitled to terminate the accommodation agreement before the expiry of the agreed period, even without notice, if the guest has been warned of their misconduct by the hotel in accordance with the provisions of §2331 of the Civil Code.

2. Arrival at the hotel

2.1 The accommodated party shall report their arrival at the hotel reception to the authorized employee.

2.2 At the reception, the guest shall present their identity card, or passport, or other proof of identity (e.g., residence permit), according to which the authorized employee of the accommodation provider shall verify the guest’s identity. The guest shall confirm the correctness of their personal data and the length of stay by signing
in the accommodation register of the accommodation provider.

2.3 Unless otherwise agreed, accommodation of arriving guests takes place from 2:00 PM to 10:00 PM. The accommodation provider is entitled to require the guest to pay a cash deposit of CZK 5,100 per room upon arrival. The deposit is refundable upon departure, in full or reduced under the conditions set out in Article 7. of these accommodation rules.

2.4 The authorized reception employee shall familiarize the guest with the accommodation rules, no later than the date of the guest’s arrival.

2.5 The number of persons in the room corresponds to the number of persons registered for accommodation. The accommodated party undertakes to announce their exact number upon registration.

2.6 The accommodation period is agreed upon no later than when the guest is accommodated and is recorded in the accommodation register. The accommodation period may only be extended with the consent of the accommodation provider and must be supported by an entry in the accommodation register.

2.7 The accommodated party hereby grants consent to the accommodation provider to process and store their personal data, to the extent of the data provided, for the purpose of providing accommodation and registering guests within the meaning of Act No. 565/1990 Coll., on local fees, and Act No. 326/1999 Coll., on the residence of foreigners in the territory of the Czech Republic and amending certain laws. More detailed obligations of the guest and the accommodation provider regarding the keeping of the registration book or the house book are set out in the aforementioned legal regulations.

3. General Accommodation Rules

3.1 The guest has the right to use the space reserved for their accommodation, as well as the common areas of the accommodation provider, and to use the services associated with the accommodation.

3.2 Upon arrival, the guest will receive a key, or magnetic or chip card, to the room and entrance to the hotel/guesthouse (hereinafter collectively referred to as “keys”). The guest is obliged to prevent the loss, destruction, damage of these keys, as well as the access of third parties who are not direct participants in the relevant accommodation agreement concluded between the guest and the accommodation provider. Any sanctions for loss, destruction, damage, as well as access to the keys according to the previous sentence are regulated in the accommodation agreement.

3.3 The guest is obliged to:

  • familiarize themselves with the accommodation rules and comply with them;
  • pay the price for accommodation according to the valid price list;
  • properly use the premises intended for accommodation, maintain order and cleanliness in all areas intended for accommodation;
  • ensure the maintenance of cleanliness in the areas intended for accommodation;
  • protect the equipment of the facility in the areas intended for accommodation against damage;
  • immediately report damage or loss caused by the guest or persons accommodated with them in the premises of the accommodation provider;
  • behave in a way that does not disturb other persons with excessive noise between 10:00 PM and 7:00 AM;
  • when leaving the room, close the water taps in the room, turn off the lights, turn off electrical appliances that are not used during the guest’s absence, and close the windows;
  • before leaving the room, disconnect electrical appliances and other electrical devices from the electrical network (from the electrical outlet);
  • disconnect electrical appliances and other electrical devices from the electrical network (from the electrical outlet) immediately after the end of active use of these appliances and devices or their charging;
  • use electrical appliances or other electronic devices or charge them only in the presence of the guest;

(for the purposes of these rules, electrical appliances and other electrical devices are considered to include, but not
exclusively, chargers for consumer electronics (telephones, tablets, PCs, rechargeable batteries – for e-bikes,
scooters, drones, flashlights), and all electrical appliances and other electrical devices brought in by the guest and connected to the accommodation provider’s electrical network
must not be damaged and must be marked with the CE conformity mark
(CONFORMITY EUROPE) and be marked with the following data: a) rated voltage or its range, b)
rated input power or current, c) name or trademark of the manufacturer or responsible
seller, d) model or type designation, e) protection class against electric shock, f) IP XX appliance rating, g) rated current of the upstream fuse, h) information about the environment for which the appliance is intended.

  • return the room key to the reception desk when leaving the accommodation facility

3.4 The guest must not, without the consent of the accommodation provider:

  • make significant changes in the areas intended for accommodation (move furniture, relocate equipment, etc.);
  • remove any equipment and facilities from the areas intended for accommodation;
  • use their own appliances in the areas intended for accommodation, except for small appliances used by the guest for personal hygiene and office work;
  • assign the areas intended for accommodation to another person;
  • receive visitors in the areas intended for accommodation; visits must be duly recorded in the visitor’s book and are only possible from until 8:00 PM with the consent of the accommodation provider; guests may only receive visitors in the common areas of the accommodation provider;
  • use the address of the house with the areas intended for accommodation as their place of business;
  • place animals in the premises of the accommodation provider. The owner of the animal is obliged to prove the safe condition of the animal by presenting a valid vaccination certificate at the request of the accommodation provider’s staff.

3.5 Furthermore, the guest must not in the areas intended for accommodation:

  • carry weapons, ammunition and explosives or otherwise keep them in a state allowing their immediate use;
  • possess, manufacture or store narcotic or psychotropic substances or poisons, unless they are medicines whose use has been prescribed to the guest by a doctor;
  • smoke; this does not apply to areas reserved for smoking and visibly marked with the appropriate symbol;
  • use an open flame.

4. Accommodation provider’s liability for the guest’s belongings

4.1 If the guest requests, the accommodation provider will take into safekeeping monetary funds, jewels or other valuables. The hotel has the right to refuse to take items into safekeeping if they are dangerous or disproportionate to the accommodation facility in terms of value and scope. The accommodation provider requires that the items to be taken into safekeeping be handed over in a closed or sealed box.

4.2 A request for compensation for damage caused to the guest’s belongings can only be reported within 15 days of the discovery of the damage. The damage will not be compensated if the guest or a person accompanying them caused the damage to the item.

4.3 If the guest leaves their belongings in the room after the end of the stay and the accommodation is not paid for, the accommodation provider will remove the guest’s belongings from the room and store them in a safe place to prevent damage. After payment of the debt for accommodation, the accommodation provider will release the stored items to the guest.

5. Safety, guest’s liability for damage caused

5.1 The guest is obliged to familiarize themselves with the safety rules and the evacuation plan in case of fire. This plan can be found in each hotel room and for inspection at the relevant employee at the reception.

5.2 The accommodation provider may administer medicine from the first aid kit to the guest at the selection of the adult guest or a third adult person for the guest, only at the express instruction of such guest or person. The risk associated with the administration of such medicines, as well as any risk of contraindication, is borne by the applicant for the issuance of the medicine.

5.3 The guest shall act in such a way as not to cause undue harm to the freedom, life, health or property of another.

5.4 A guest who uses their own appliances or other electrical devices in the room or in another area of the accommodation provider is liable for damage caused by these appliances and devices.

5.5 If the guest causes damage to the accommodation provider’s property by their actions, the resulting damage will be covered from the deposit paid according to Article 4. paragraph 4.5 of the accommodation rules. If the resulting damage is higher than the deposit, the guest is obliged to pay the difference to the accommodation provider.

6. Departure from the hotel

6.1 The accommodated party is obliged to leave the room where they are accommodated by 11:00 AM.

6.2 The guest locks the room and leaves the keys at the accommodation provider’s reception, unless otherwise agreed.

7. Information on the processing of personal data

7.1 The accommodation provider processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, the General Data Protection Regulation

7.2 For the purpose of the accommodation agreement and related matters, the following personal data/categories of personal data are processed: Name and surname, date of birth, citizenship, travel document number, visa if applicable, permanent residence.

7.3 Personal data will be processed manually and automatically directly by its authorized employees and further through processors authorized by the accommodation provider on the basis of personal data processing agreements.

7.4 The list of entities/categories of recipients to whom the guest’s personal data may be made available is based on the legal norms by which the accommodation provider is governed.

7.5 Personal data will be processed by the accommodation provider for a period of 6 years, or for the period required by the relevant applicable legal regulations (e.g., Act No. 326/1999 Coll., on the residence of foreigners in the territory of the Czech Republic).

7.6 The guest has the right to access their personal data processed by the accommodation provider, their correction or deletion, or restriction of processing, and the right to object to processing.

7.7 The guest also has the right to obtain from the accommodation provider the personal data concerning the guest that the data subject has provided to the accommodation provider. Upon the guest’s request, the accommodation provider shall provide the data subject with the data without undue delay in a structured, commonly used and machine-readable format or, at the guest’s request, provide it to another clearly designated controller. This right does not apply to personal data that is not processed automatically.

7.8 If the guest believes that their personal data is being processed unlawfully, they may lodge a complaint with the supervisory authority, which for the territory of the Czech Republic is the Office for Personal Data Protection (www.uoou.cz).

7.9 Accommodation provider’s contact details

These Accommodation Rules came into force and effect on January 1, 2025.

For Hotel Roudná
Vacíková Lenka
Hotel Manager